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Privacy Policy

Effective Date: March 12, 2026
 

A New Veteran® (“A New Veteran,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through anewveteran.org and any related online services, forms, scheduling pages, and donation tools (collectively, the “Site”).

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.

1. Scope

This Privacy Policy applies to information collected through our Site, including when you:

  • visit our website;

  • complete a veteran inquiry or intake form;

  • submit a volunteer or peer support form;

  • submit a community partner or grant funder form;

  • contact us through the Site;

  • book an appointment; or

  • make a donation.

2. Information We May Collect

We may collect the following categories of information:

Information You Provide Directly

This may include your name, email address, phone number, mailing address, preferred name, date of birth, state of residence, veteran-related information, service-related background, volunteer interest information, appointment details, donation details, message content, and any other information you choose to submit through forms or communications.

Sensitive or Personal Information

Because of the nature of our mission, you may choose to share information related to military service, benefits, family circumstances, disability status, health-related concerns, financial hardship, or other personal matters. We only collect that information when you voluntarily provide it.

Automatically Collected Information

When you visit the Site, we or our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, referral URLs, date and time of access, and general usage data through cookies, analytics, or similar technologies.

Donation and Payment Information

If you make a donation, payment information may be processed by a third-party payment processor. We may receive limited transaction details, such as your name, donation amount, date, and confirmation status, but we do not typically store full payment card information on our own servers.

3. How We Use Information

We may use your information to:

  • provide, manage, and improve our Site and services;

  • respond to inquiries and requests;

  • review veteran, volunteer, donor, and partner submissions;

  • schedule appointments or follow up about services;

  • communicate with you about our mission, updates, opportunities, events, or impact;

  • process and acknowledge donations;

  • maintain records for operational, legal, tax, and compliance purposes;

  • protect the security and integrity of the Site; and

  • comply with legal obligations.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

  • With service providers who help us operate the Site, process donations, manage scheduling, host forms, send emails, analyze traffic, or support operations;

  • With trusted partners or referral resources when necessary to respond to your request or connect you to relevant support, and typically only when appropriate to the nature of your inquiry;

  • With legal or regulatory authorities when required by law, subpoena, court order, or to protect rights, safety, or property; and

  • In connection with organizational transitions, such as a merger, restructuring, or transfer of assets, to the extent permitted by law.

5. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the Site, improve performance, and enhance the visitor experience. These technologies may collect usage data and device information automatically.

You can often control cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, online platform, transmission, or storage system can be guaranteed to be completely secure. You share information with us at your own risk.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

You may:

  • choose not to submit personal information through our forms;

  • contact us to update or correct information you previously submitted;

  • opt out of non-essential email communications by using the unsubscribe link where available; and

  • request deletion of certain personal information, subject to legal, operational, and recordkeeping requirements.

To make a privacy-related request, contact us using the information listed below.

9. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child has provided us personal information, please contact us so we can review and address the issue.

10. External Links

Our Site may contain links to external websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.

11. State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, such as rights to access, correct, delete, or limit certain uses of your data. We will review and respond to requests as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after updates are posted means you accept the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a request regarding your information, please contact us at:

A New Veteran®
andrew@anewveteran.org

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